KBS Computer Solutions INC | Montana - New Mexico Computer Repair | Albuquerque, New Mexico & Billings, Montana onsite computer repair services, on-site mobile computer tech, network consultant & installation, and web site design. Kodak Certified National Service Provider & Dentrix Certified Integration Engineer, Dentrix CIE Offers online computer sales, parts, monitors, and accessories.

KBS Responsibilities:

1. KBS will respond to all requests for phone tech support within 48 business hours or sooner
2. KBS will respond to all email support requests within 48 business hours or sooner
3. KBS will schedule on site service in accordance to normal scheduling parameters after remote access diagnostics.

Definitions:
Phone Support:
Phone support is defined as conversations taking 15 minutes or less. Such conversations may include basic questions, general instructions, and similar. It does not include specific, lengthy detailed instructions that go beyond 15 minutes in time. This would fall under the requirements for a remote access session.
Remote Access Support:
Remote access support is defined as any session in which the technician connects to the customer’s pc.

Process:
Customer may call and request assistance or needs within normal business hours. If a technician is available, the customer will be forwarded to a tech that can assist them. If a technician is not available, a technician will be scheduled to return a call to the customer at a set time window within the next 48 business hours. The customer may also have the option of emailing a detailed request too.
All email s submitted to the UT@kbscs.com will be responded to within 48 business hours or sooner. Responses will be in email format.
 Any diagnostics and repairs will first be attempted through remote access, during normal business hours, like any other appointment window. Unless the computer is unable to power on or internet access is unavailable.
Billing of customers is automatically performed the month prior to services rendered.